Shipping is calculated based on the destination.

Standard Shipping to Europe is free for orders over 40€. For orders under 40€, it costs 5€.
Express Shipping to Europe (24-72hr) is free for orders over 100€. For orders under 100€, it costs 10€.

Standard Shipping to Us is free for orders over $45. For orders under $45, it costs $6.
Express Shipping to US (24-72hr) is free for orders over $100. For orders under $110, it costs $20.

Standard Shipping to UK is free for orders over £35. For orders under £35, it costs £4
Express Shipping to UK (24-72hr) is free for orders over £85. For orders under £85, it costs £9.

SHIPPING TIMES USA: Standard shipping: 7 - 10 days, Monday to Friday only. Express shipping: Delivery takes between 24 and 72 hours, Monday to Friday only.

SHIPPING TIMES EU/UK: Standard shipping: 7 - 10 days, Monday to Friday only. Express shipping: Delivery takes between 24 and 72 hours, Monday to Friday only.

SHIPPING TIMES WORLDWIDE: Standard shipping: 7 - 10 days, Monday to Friday only. Express shipping: Delivery takes between 2 and 5 days, Monday to Friday only.

You can track your order on both your account page and the carrier website, by using your tracking number. You will find your tracking number in your order confirmation email or in your account page. You can track your order on www.dhl.com (Express shipping).

Do you ship worldwide?

Yes, we do ship worldwide.

Do you ship to PO Boxes?

Yes, we also ship to PO Boxes.

Who can see the information I provide?

For all information about sensitive data and cookies, please read our Privacy Policy and Cookie Policy.

What information can I save in my account?

As a registered user of the website, you can save shipping and billing information. You can edit such information whenever you want on your account.

How do I access my information?

Log into your account by clicking on 'Login' at the top of the Cart page or click here. Enter your username and password, then click on the 'Enter' button. Once you're logged in, you will be able to view your order history and review our products. For more information, email us at help@wemakeup.it.

I forgot my password, how do I reset it?

Click on 'Login' at the top of the Cart page, then click on 'I forgot my password'. You will be asked to enter your email address to receive a new password. If you need any help, simply write to help@wemakeup.it.

How can I change my personal information?

You can change your personal information whenever you want, once you have logged into your account.

Can I delete my account?

If you want to delete your account, just send an email to help@wemakeup.it.

Where can I buy We Make-Up products?

We don't have retailers at the moment, you can find our products on our website only.

Where can I find the items I added to the cart?

You can view your cart by clicking on the handbag icon located at the bottom of this page. The counter on such icon helps you keep track of the number of items you've added. Once you open the cart, you will be able to check your items and proceed to the purchase stage.

What payment methods are accepted?

You can pay by Credit Card and Paypal.

Can I change my order after purchasing?

Once you have received your order confirmation email, no changes can be made to the order. After your order is delivered, you can return the items for a replacement or a refund. For more information, please read our Return Policy. For any further question, please write to help@wemakeup.it.

Returns

When you receive your We Make-up order, please check the parcel for any physical damage or tampering. If you think you received a damaged or defective product, please contact us immediately at help@wemakeup.it. For a faster service, please be sure to provide your order id as well as your contact information (email address and phone number). Photos of the item in question will be also strictly needed.

To provide a fast resolution, please keep both the original shipping box and the damaged or defective item for us to inspect. If the item's damage or defect will be confirmed by our inspection, we will contact you to replace the product.

Shipping costs will not be refunded. However, any replacement for damaged or defective products will be free of charge: if you received a damaged, defective or wrong product as a result of our fault, we will be happy to send you a new one with no additional shipping costs.

If you want to return a product because you changed your mind or it does not meet your expectations, please note that we accept returns of unopened and unused items only, within 14 days of your purchase. You will be refunded as soon as we receive and inspect your returned products to assess they have never been opened.

What can I do if a product I want is out of stock?

You can't add to your cart out-of-stock products, but you can receive an email notification when they are back in stock.

How to join Loyalty Program
To join our Loyalty Program all you need to do is create an account on wemakeup.it and subscribe to our newsletter. Confirm your subscription when you sign up to wemakeup.it or update your selection in your account page. Once you confirm your subscription to our newsletter, you will be automatically enrolled and you will start earning points. The unsubscription make you lose all the points accumulated. All the orders made by March, 11 2019 will be converted into points.

How to earn points
You will earn points every time you shop on wemakeup.it, share with your friends or complete the tasks listed in the Awards area. For each $ you will accumulate 1 point. Check out in the Awards Area all the ways to get extra points.

How to check your points balance
Your points balance is available in your account page at the top on your virtual beauty pass.

How to get extra points
Check how to accumulate extra points in the Awards area. Each task listed corresponds to a number of points valid to get benefits. Once you have completed one of the tasks, the icon will change color and the points will be added to your balance.

How to redeem a reward
The Rewards area shows the available gifts. Redeem them by clicking on Use. The points will be deducted from your balance and the reward will appear on your personal profile page or in your shopping cart.

How can I get some information on how to use your products?

Our YouTube channel can give you tips and tricks to create flawless makeup looks. If you are looking for information about a specific product, please visit the product page.

For any further information, you can contact our makeup artist at help@wemakeup.it: she will be happy to give you some good advice about using our products.

How can I get free samples?

We currently do not send free samples.

How can I get your INCI information? All the ingredients of our products are listed on each product page. If you need further information, please contact us at help@wemakeup.it.

Do We Make-Up products contain parabens or silicones?

We employ the best raw materials available on the market. Our products do not contain parabens or silicones that can harm your health. Silicones complying with Europe's regulations are absolutely safe.

Are We Make-Up products vegan?

Our EVER Liquid Lipsticks have a 100% Vegan friendly. AS Eyeshadows have different textures and may be vegan or not: please check each INFO BOX to discover our Vegan friendly shades. For more information, contact us at info@wemakeup.it.

Are We Make-Up products and ingredients cruelty-free?

None of our products, including raw materials, is tested on animals.

For general questions, please contact us at info@wemakeup.it

If you need help with your registration or other technical issues, please contact us at hello@wemakeup.it.

For any information regarding your shipment status, please contact us at info@wemakeup.it. For a faster service, please be sure to provide your order id as well as your tracking number.

You can send your retailer inquiry to business@wemakeup.it. Please be sure to provide your store information (city, website, social network pages...), we will reply as soon as possible. Please note that our products can be resold by retailers only in physical stores.

If you are a professional MUA, contact us at info@wemakeup.it to receive information on our discounts for professionals.

For social media, marketing and press inquiries, please contact us at digitalpr@wemakeup.it.

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